Support
Answers to common questions, and a direct line to us when you need one.
Applications
How do I install an application?
Install Studio Hub, open Applications, choose a product and select Install. The Hub downloads the published Windows installer for that application.
You can continue as a guest to install and use free editions. Sign in when you need licenses, purchases or account preferences.
How do I update an application, or keep a specific version?
Applications in Studio Hub compares each installed version with its published release. Choose the Updates filter to see what is ready, then select Update.
To stay on a particular version, open Version History in the application's details and choose it. A version you choose deliberately is not replaced by automatic updates.
An installation or update failed. What should I do?
Close the application and try again. Check your connection, the free disk space and the chosen installation folder. Repair downloads the full installer again when one is available.
If the problem continues, write to us with the application, its version, the error message and the steps that led to it.
Licenses & Purchases
How do I register a product key?
Sign in to the account that should own the license, then enter the key under Licenses in your account on this website or in Studio Hub. The key is validated before it is linked.
A key that is already linked to an account cannot be reassigned by you. Contact us with your order reference if the account or key is incorrect.
A purchase or license is missing from my account.
Check which email address was used for the order and which account is signed in. Purchases are found by the purchase email; licenses by the account they are linked to.
If the record is still missing, write to us with the product and your order reference or the receipt from your payment provider.
Can I get a tax invoice or a refund?
The purchase record in your account reproduces the order information we hold; it is not a tax invoice. For an official invoice, a correction or a refund request, contact us with the order reference.
Please never send full payment-card details, a password or a sign-in code.
Account & Security
How do I change my password or my sign-in email?
Change your password under Security in your account. You will need your current password; if you have forgotten it, request a reset link from the sign-in page.
To change the email address you sign in with, contact us. We keep your licenses and application data connected to the account when the address changes.
How do I set up two-factor authentication?
Open Account & Security in Studio Hub, choose Set Up Authenticator, scan the QR code with your authenticator app and confirm with its six-digit code.
Once it is enabled, this website also asks for a code when you sign in. Keep access to your authenticator when you change devices.
Data & Privacy
How do I get a copy of my data, or close my account?
Your account on this website and Studio Hub can each download a copy of your account data. For records held outside that copy, such as application histories, send us a request.
To close your account, write to us from the address you sign in with. We review licenses, application data and any records we are legally required to keep before an account is deleted.